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As per Gartner,

“By 2023, over 60% of governments will have tripled citizen digital services, but less than 25% will be integrated across organizational silos​”.

The Hype Cycle

“Gartner analyzed government business and technology trends to identify technologies that enable key initiatives today and present compelling new use cases tomorrow. CIOs must balance high demand for digital services today with the perpetual austerity magnified by the pandemic.

Consequently, technologies on the 2021 Hype Cycle are cross-functional and foundational to enable digital government at scale horizontally, across geographies and government tiers. Most technologies serve as platforms that can be composed and recombined into discrete services and solutions.

Citizen service improvements remain a primary focus of many digital government strategies. Citizen-focused technologies range from engagement technologies like citizen engagement hubs and voice-of-the-citizen applications to service delivery, including:

  • Chatbots,
  • Citizen identity wallets,
  • Citizen twins,
  • Consent and preference management,
  • Decentralized identity,
  • Document-centric identity proofing,
  • Multiexperiencedevelopment platform (MXDP).

The disruption also focused on supporting the government workforce through automation and decision support through better use of government data, resulting in inclusion of technologies like data exchange, data fabrics and digital twins in government. We highlight intelligent support technologies for the workforce with the inclusion of:

  • Computer vision,
  • Human-centered artificial intelligence (AI),
  • Intelligent applications,
  • Knowledge graphs,
  • Natural language processing.

The pandemic highlighted the importance of trust in government, as government agencies explore technologies like authenticated provenance and blockchain.

Finally, a focus on solution design to meet the agility demands of government organizations resulted in the inclusion of technologies such as:

  • Digital government technology platforms (DGTPs) or government platforms,
  • Event stream processing,
  • Full life cycle API management,
  • Hybrid cloud computing,
  • Machine-readable legislation,
  • Microservices,
  • Packaged business components.”
Benefits

The Priority Matrix illustrates the technologies mapped to the time frame by which they are expected to mature into mainstream adoption and deliver benefits, and the level and depth of benefits that can be expected from them.

HypeCycle for Digital Government Technology 2021

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Gartner, Hype Cycle for Digital Government Technology, 2021, 21 July 2021, Alia Mendonsa.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Hype Cycle are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from InfoCert S.P.A.