Digital trust solutions for ING Bank’s customers

Proactively react to the regulatory changes and to the progressive switch of ING Bank activities from traditional channels to digital ones.

CUSTOMERS ONBOARDING FOR BANKING PRODUCTS AVAILABLE AT ONE TOUCH DISTANCE

ING is a Dutch banking group that offers banking services and products in over 40 countries across Europe, North America, South America and Asia. The group operates in Italy with Retail Banking and Wholesale Banking activities and employs approximately 850 people.

ING Bank believes and invests in easy, quick, customer centric processes. Through the ING Direct brand, it develops its digital commitment and support to clients every day.

 

TAKING THE OPPORTUNITIES OF DIGITAL TRANSFORMATION

The regulatory framework has recently created opportunities to move relevant tasks from assisted channels to digital ones. Today, by leveraging Digital Transformation and dematerialization processes given by digital signature, remote identification and digital identity, ING Direct brings banking products’ onboarding at one touch distance.

Sharing the ING Direct vision on digital transformation, InfoCert has proven to be a reliable partner on developing innovative solution and creating value for the customers. Its role of Qualified Trust Service Provider and its international presence makes InfoCert as a reliable partner in Digital Transformation and played a decisive role in ING Bank’s choice.

 

REDUCING WAITING TIME FOR CUSTOMERS ONBOARDING

Thanks to the implementation of InfoCert solutions and services, ING Direct can leverage process dematerialization to eliminate waiting time on onboarding process, increase safety and protection against fraud as well as to serve customers on their preferred digital channels, with a great focus on mobile.

 


Market: Banks
Year: 2016

The Challenge

Proactively react to the regulatory changes and to the progressive switch of ING Bank activities from traditional channels to digital ones.

Objectives & Benefits achieved

  • No waiting time for product onboarding
  • Higher banking security
  • Improved customer relationship trough digital channels, with a special focus on mobile channel

INFOCERT SOLUTIONS

In this project we provided ING with:

GoSign
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INFOCERT TECHNOLOGY PLATFORMS

In this project we provided ING with:

Qualified e-Signature