Widiba, a 100% digital bank with innovative services

Enabling Widiba to differentiate its business model from competitors with a full digital value proposition to innovate standard banking procedures and delete the use of paper.

THE DIGITAL TRANSFORMATION TO IMPROVE CUSTOMER EXPERIENCE

Born in 2014, Widiba (Wise dialog bank) is a young but very innovative bank. It is 100% digital based and it enables to connect its online technological platform, fully customizable, with a network of 628 financial advisors on the field.

 

MATCH THE CUSTOMERS EXPECTATIONS ON DIGITIZATION

Since its launch in the market, Widiba has been totally focused on the road of transformation. To differentiate its value proposition from competitors and to satisfy the customers’ expectation, Widiba has decided to focus on Digital Transformation, relying on InfoCert expertise.

The objective was to radically change the traditional banking procedures based on signing, re-signing and sending all paper forms to the closest branch. In the digital era, InfoCert can offer several digital solutions to replace the standard process, such as the digital signature and the registered e-mail.

 

PAPERLESS PROCESSES FOR AN INNOVATIVE AND 100% DIGITAL BANK

Today, all Widiba’s customers are equipped with digital signature and registered e-mail, provided for free, with the Company’s objective to strongly increase the conversion of accounts and the cross selling  eliminating printing time, postal mails, receipt of documents and manual checks.

 


Market: Banks
Year: 2016

The Challenge

Enabling Widiba to differentiate its business model from competitors with a full digital value proposition to innovate standard banking procedures and delete the use of paper.

Objectives & Benefits achieved

  • Focus on User Experience
  • Cost saving thanks to registered e-mail
  • Standardization of banking processes, data entry activities and data control
  • Cost and time efficency

INFOCERT SOLUTIONS

In this project we provided Widiba with:

GoSign
TOP

INFOCERT TECHNOLOGY PLATFORMS

In this project we provided Widiba with:

eID
Qualified e-Signature