THE DIGITAL TRANSFORMATION TO IMPROVE CUSTOMER EXPERIENCE
Born in 2014, Widiba (Wise dialog bank) is a young but very innovative bank. It is 100% digital based and it enables to connect its online technological platform, fully customizable, with a network of 628 financial advisors on the field.
MATCH THE CUSTOMERS EXPECTATIONS ON DIGITIZATION
Since its launch in the market, Widiba has been totally focused on the road of transformation. To differentiate its value proposition from competitors and to satisfy the customers’ expectation, Widiba has decided to focus on Digital Transformation, relying on InfoCert expertise.
The objective was to radically change the traditional banking procedures based on signing, re-signing and sending all paper forms to the closest branch. In the digital era, InfoCert can offer several digital solutions to replace the standard process, such as the digital signature and the registered e-mail.
PAPERLESS PROCESSES FOR AN INNOVATIVE AND 100% DIGITAL BANK
Today, all Widiba’s customers are equipped with digital signature and registered e-mail, provided for free, with the Company’s objective to strongly increase the conversion of accounts and the cross selling eliminating printing time, postal mails, receipt of documents and manual checks.