The new AI assistant revolutionising the customer experience
Customise Trusty for your specific needs, products and services
Improve response accuracy through continuous training
Access usage metrics in the dashboard to gather useful information
Choose a secure and GDPRI compliant solution
Trusty: the AI assistant you can really trust
Trusty is Tinexta Infocert new virtual assistant that is easy to integrate into your solutions and support services. Trusty improves the user experience thanks to a quick setup and an always on time response.
What differentiates it from other chatbots on the market?
We handle your data with the utmost care: it will never be used outside of your project. We are already working to ensure full compliance with the AI Act, the new European regulation on artificial intelligence.
Discover all the features
Customized and solution-integrated support
Trusty is already integrated into Tinexta Infocert solutions, but you can customise it to support your users in every process.
Zero waiting time for users
Multilingual support
Need to translate your support requests? Trusty speaks any language you want, for an easy digital experience for everyone.
Customised Look & Feel
Adapt Trusty’s Look & Feel to your Brand Identity and choose the name of your virtual assistant, Tone of Voice, formal or informal to communicate with your users.
Continuous Training
Analysis
I.A. tool for analysis and reporting of virtual assistant conversations.
One platform, many different use cases
For people using your services or products
Effectively process user requests by reducing the need for intervention in ticket management. Deliver more accurate support through continuous training and updates.
For every business context where you need to be constantly updated
Facilitate information retrieval within organisations. In addition, processing capabilities and integrations with corporate databases provide useful KPIs for analysis purposes.
Dedicated offers and lead generation
Make announcements about news, dedicated offers and any other topic of interest to all your users or specific clusters.
Integrate AI fearlessly with a GDPR compliant solution
Private databaseCustomer information is stored in a secure and private database. This ensures that your data is always safe.
Protected personal dataAny personal data provided to the model by users is “hidden” by our systems and therefore not sent to the outside world. The data is managed in accordance with the GDPR and in a European area.
No training on customer dataWe do not use customer data to train the model. The system only uses relevant information to answer questions and does not automatically “learn” from requests.
Provider guarantees on dataOur supplier deletes all data sent for processing within 30 days of receipt.
Do you have specific integration needs?
Trusty integrates with multiple third-party applications and systems such as Whatsapp, Teams, Zendesk and Salesforce.
Should you need it, our team is ready to support you by evaluating further integrations
Want to see Trusty in action?
Trusty is also integrated into GoSign, for a 24/7 assisted signing experience. Thanks to Trusty, anyone who needs to sign a document can ask for help in real time, finding the answers to their doubts, without having to go through traditional support channels.
Want to see Trusty integrated into other InfoCert solutions?
Explore the full potential of AI
At InfoCert we combine the power of Artificial Intelligence with the reliability of our Digital Trust solutions, creating a powerful combination to build innovative and sustainable societies and economies.
