2022 Gartner© Market Guide for Electronic Signature
Discover the 2022 Gartner© Market Guide for Electronic Signature and Explore the eSignature Market with a full overview of the latest evolutions and Use Cases
As per Gartner,
While commoditization of electronic signature functionality has proliferated, complex regulatory requirements can complicate some use cases. Security and risk management leaders must balance identity, compliance, data security, business and IT strategy considerations in their selection of solutions.
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Key Findings
The market for electronic signatures has become largely commoditized, and basic electronic signature (BES) is increasingly offered as either core functionality in content services platforms (CSPs) or as a feature in other purpose-built software (such as contract life cycle management). Some organizations even bypass BES for unregulated, internal approval use cases that can be addressed with the native user authentication, workflow and audit trail capabilities in business-process-specific applications, such as ticketing systems, expense systems and HR platforms.
Many organizations that rushed to select and deploy electronic signature capabilities in 2020 are reassessing the value provided by a fully fledged electronic signature solution — and whether it makes sense to pay for a premium product in a commoditized market.
Global adoption has been slower than the adoption experienced in North America from 2020 to 2022, largely due to more complex legal and regulatory requirements and the requirement for country-specific trust service provider integrations.
Identity-related functions are increasingly important or required from a regulatory standpoint in B2C or high-risk use cases. These can include strong user authentication, identity proofing, digital identity wallet integrations, or use of digital certificates issued by a trusted entity. These functions have increased the strategic relevance of trust service providers (TSP) and identity orchestration platforms.
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Once the system performs the appropriate, it’s time for the selfie, extracted directly from the software during the streaming and validated by InfoCert through the so-called Liveness Check.
Gartner, Hype Cycle for Identity and Access Management Technologies, 2021 , 27 July 2021, Tricia Phillips.
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