2021 Gartner® Hype Cycle™ for Digital Government Technology

Year: 2021

gartner_logo
INDEX
  • INDEX

2021 Gartner® Hype Cycle™ for Digital Government Technology

Let InfoCert, one of the Sample Vendors recognized by Gartner for Decentralized Identity and for Digital Wallet for Citizens, support you in the exploration of these solutions.

As per Gartner,

“By 2023, over 60% of governments will have tripled citizen digital services, but less than 25% will be integrated across organizational silos​”.

The Hype Cycle

“Gartner analyzed government business and technology trends to identify technologies that enable key initiatives today and present compelling new use cases tomorrow. CIOs must balance high demand for digital services today with the perpetual austerity magnified by the pandemic.

Consequently, technologies on the 2021 Hype Cycle are cross-functional and foundational to enable digital government at scale horizontally, across geographies and government tiers. Most technologies serve as platforms that can be composed and recombined into discrete services and solutions.

Citizen service improvements remain a primary focus of many digital government strategies. Citizen-focused technologies range from engagement technologies like citizen engagement hubs and voice-of-the-citizen applications to service delivery, including:

  • Chatbots,
  • Citizen identity wallets,
  • Citizen twins,
  • Consent and preference management,
  • Decentralized identity,
  • Document-centric identity proofing,
  • Multiexperiencedevelopment platform (MXDP).

The disruption also focused on supporting the government workforce through automation and decision support through better use of government data, resulting in inclusion of technologies like data exchange, data fabrics and digital twins in government. We highlight intelligent support technologies for the workforce with the inclusion of:

  • Computer vision,
  • Human-centered artificial intelligence (AI),
  • Intelligent applications,
  • Knowledge graphs,
  • Natural language processing.

The pandemic highlighted the importance of trust in government, as government agencies explore technologies like authenticated provenance and blockchain.

Finally, a focus on solution design to meet the agility demands of government organizations resulted in the inclusion of technologies such as:

  • Digital government technology platforms (DGTPs) or government platforms,
  • Event stream processing,
    Full life cycle API management,
  • Hybrid cloud computing,
  • Machine-readable legislation,
  • Microservices,
  • Packaged business components.

The Priority Matrix illustrates the technologies mapped to the time frame by which they are expected to mature into mainstream adoption and deliver benefits, and the level and depth of benefits that can be expected from them.

Let InfoCert, a Vendor recognized by Gartner, introduce your Organization to the benefits and the evolution of technologies such as Decentralized Identity and Digital Wallet for Citizens.

Gartner, Hype Cycle for Digital Government Technology, 2021, 21 July 2021, Alia Mendonsa.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Hype Cycle are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from InfoCert S.P.A.

Download the Report

Fill out the form to learn more about our solutions


  • United States+1
  • United Kingdom+44
  • Afghanistan (افغانستان‎)+93
  • Albania (Shqipëri)+355
  • Algeria (الجزائر‎)+213
  • American Samoa+1684
  • Andorra+376
  • Angola+244
  • Anguilla+1264
  • Antigua and Barbuda+1268
  • Argentina+54
  • Armenia (Հայաստան)+374
  • Aruba+297
  • Australia+61
  • Austria (Österreich)+43
  • Azerbaijan (Azərbaycan)+994
  • Bahamas+1242
  • Bahrain (البحرين‎)+973
  • Bangladesh (বাংলাদেশ)+880
  • Barbados+1246
  • Belarus (Беларусь)+375
  • Belgium (België)+32
  • Belize+501
  • Benin (Bénin)+229
  • Bermuda+1441
  • Bhutan (འབྲུག)+975
  • Bolivia+591
  • Bosnia and Herzegovina (Босна и Херцеговина)+387
  • Botswana+267
  • Brazil (Brasil)+55
  • British Indian Ocean Territory+246
  • British Virgin Islands+1284
  • Brunei+673
  • Bulgaria (България)+359
  • Burkina Faso+226
  • Burundi (Uburundi)+257
  • Cambodia (កម្ពុជា)+855
  • Cameroon (Cameroun)+237
  • Canada+1
  • Cape Verde (Kabu Verdi)+238
  • Caribbean Netherlands+599
  • Cayman Islands+1345
  • Central African Republic (République centrafricaine)+236
  • Chad (Tchad)+235
  • Chile+56
  • China (中国)+86
  • Christmas Island+61
  • Cocos (Keeling) Islands+61
  • Colombia+57
  • Comoros (جزر القمر‎)+269
  • Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
  • Congo (Republic) (Congo-Brazzaville)+242
  • Cook Islands+682
  • Costa Rica+506
  • Côte d’Ivoire+225
  • Croatia (Hrvatska)+385
  • Cuba+53
  • Curaçao+599
  • Cyprus (Κύπρος)+357
  • Czech Republic (Česká republika)+420
  • Denmark (Danmark)+45
  • Djibouti+253
  • Dominica+1767
  • Dominican Republic (República Dominicana)+1
  • Ecuador+593
  • Egypt (مصر‎)+20
  • El Salvador+503
  • Equatorial Guinea (Guinea Ecuatorial)+240
  • Eritrea+291
  • Estonia (Eesti)+372
  • Ethiopia+251
  • Falkland Islands (Islas Malvinas)+500
  • Faroe Islands (Føroyar)+298
  • Fiji+679
  • Finland (Suomi)+358
  • France+33
  • French Guiana (Guyane française)+594
  • French Polynesia (Polynésie française)+689
  • Gabon+241
  • Gambia+220
  • Georgia (საქართველო)+995
  • Germany (Deutschland)+49
  • Ghana (Gaana)+233
  • Gibraltar+350
  • Greece (Ελλάδα)+30
  • Greenland (Kalaallit Nunaat)+299
  • Grenada+1473
  • Guadeloupe+590
  • Guam+1671
  • Guatemala+502
  • Guernsey+44
  • Guinea (Guinée)+224
  • Guinea-Bissau (Guiné Bissau)+245
  • Guyana+592
  • Haiti+509
  • Honduras+504
  • Hong Kong (香港)+852
  • Hungary (Magyarország)+36
  • Iceland (Ísland)+354
  • India (भारत)+91
  • Indonesia+62
  • Iran (ایران‎)+98
  • Iraq (العراق‎)+964
  • Ireland+353
  • Isle of Man+44
  • Israel (ישראל‎)+972
  • Italy (Italia)+39
  • Jamaica+1876
  • Japan (日本)+81
  • Jersey+44
  • Jordan (الأردن‎)+962
  • Kazakhstan (Казахстан)+7
  • Kenya+254
  • Kiribati+686
  • Kosovo+383
  • Kuwait (الكويت‎)+965
  • Kyrgyzstan (Кыргызстан)+996
  • Laos (ລາວ)+856
  • Latvia (Latvija)+371
  • Lebanon (لبنان‎)+961
  • Lesotho+266
  • Liberia+231
  • Libya (ليبيا‎)+218
  • Liechtenstein+423
  • Lithuania (Lietuva)+370
  • Luxembourg+352
  • Macau (澳門)+853
  • Macedonia (FYROM) (Македонија)+389
  • Madagascar (Madagasikara)+261
  • Malawi+265
  • Malaysia+60
  • Maldives+960
  • Mali+223
  • Malta+356
  • Marshall Islands+692
  • Martinique+596
  • Mauritania (موريتانيا‎)+222
  • Mauritius (Moris)+230
  • Mayotte+262
  • Mexico (México)+52
  • Micronesia+691
  • Moldova (Republica Moldova)+373
  • Monaco+377
  • Mongolia (Монгол)+976
  • Montenegro (Crna Gora)+382
  • Montserrat+1664
  • Morocco (المغرب‎)+212
  • Mozambique (Moçambique)+258
  • Myanmar (Burma) (မြန်မာ)+95
  • Namibia (Namibië)+264
  • Nauru+674
  • Nepal (नेपाल)+977
  • Netherlands (Nederland)+31
  • New Caledonia (Nouvelle-Calédonie)+687
  • New Zealand+64
  • Nicaragua+505
  • Niger (Nijar)+227
  • Nigeria+234
  • Niue+683
  • Norfolk Island+672
  • North Korea (조선 민주주의 인민 공화국)+850
  • Northern Mariana Islands+1670
  • Norway (Norge)+47
  • Oman (عُمان‎)+968
  • Pakistan (پاکستان‎)+92
  • Palau+680
  • Palestine (فلسطين‎)+970
  • Panama (Panamá)+507
  • Papua New Guinea+675
  • Paraguay+595
  • Peru (Perú)+51
  • Philippines+63
  • Poland (Polska)+48
  • Portugal+351
  • Puerto Rico+1
  • Qatar (قطر‎)+974
  • Réunion (La Réunion)+262
  • Romania (România)+40
  • Russia (Россия)+7
  • Rwanda+250
  • Saint Barthélemy (Saint-Barthélemy)+590
  • Saint Helena+290
  • Saint Kitts and Nevis+1869
  • Saint Lucia+1758
  • Saint Martin (Saint-Martin (partie française))+590
  • Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
  • Saint Vincent and the Grenadines+1784
  • Samoa+685
  • San Marino+378
  • São Tomé and Príncipe (São Tomé e Príncipe)+239
  • Saudi Arabia (المملكة العربية السعودية‎)+966
  • Senegal (Sénégal)+221
  • Serbia (Србија)+381
  • Seychelles+248
  • Sierra Leone+232
  • Singapore+65
  • Sint Maarten+1721
  • Slovakia (Slovensko)+421
  • Slovenia (Slovenija)+386
  • Solomon Islands+677
  • Somalia (Soomaaliya)+252
  • South Africa+27
  • South Korea (대한민국)+82
  • South Sudan (جنوب السودان‎)+211
  • Spain (España)+34
  • Sri Lanka (ශ්‍රී ලංකාව)+94
  • Sudan (السودان‎)+249
  • Suriname+597
  • Svalbard and Jan Mayen+47
  • Swaziland+268
  • Sweden (Sverige)+46
  • Switzerland (Schweiz)+41
  • Syria (سوريا‎)+963
  • Taiwan (台灣)+886
  • Tajikistan+992
  • Tanzania+255
  • Thailand (ไทย)+66
  • Timor-Leste+670
  • Togo+228
  • Tokelau+690
  • Tonga+676
  • Trinidad and Tobago+1868
  • Tunisia (تونس‎)+216
  • Turkey (Türkiye)+90
  • Turkmenistan+993
  • Turks and Caicos Islands+1649
  • Tuvalu+688
  • U.S. Virgin Islands+1340
  • Uganda+256
  • Ukraine (Україна)+380
  • United Arab Emirates (الإمارات العربية المتحدة‎)+971
  • United Kingdom+44
  • United States+1
  • Uruguay+598
  • Uzbekistan (Oʻzbekiston)+998
  • Vanuatu+678
  • Vatican City (Città del Vaticano)+39
  • Venezuela+58
  • Vietnam (Việt Nam)+84
  • Wallis and Futuna+681
  • Western Sahara (الصحراء الغربية‎)+212
  • Yemen (اليمن‎)+967
  • Zambia+260
  • Zimbabwe+263
  • Åland Islands+358

I HEREBY DECLARE that I have read the information notice provided by InfoCert S.p.A. pursuant to article 13, GDPR.

In addition, as to the purpose set forth under paragraph 4, letters e), and f) of the information notice:

  1. I AGREE to the processing of Data carried out by the Data Controller for the purpose of sending promotional communications of products/services of the Data Controller or of the Group and/or third parties, and invitations to participate in thematic events and meetings, and in the context of online campaings carried out jointly with third party digital services providers.
  2. I AGREE to the communication and/or transfer of Data to other Group companies or to third parties operating in the sectors indicated in the information notice, which will use them for their own commercial purposes as independent data controllers.

The consent given may be revoked at any time by contacting the Joint Data Controllers at the contact details given in the Privacy Notice.

Icona Top